Returns & Refund Policy

OnShopBD is dedicated to enable a unique & delightful purchase experience for its customers. We are hell-bound to ensure the highest quality & reliability for our customers. However, there might be some inconsistencies. On seldom occasions, you may have to return an order.

Return Policy:

  • In case the Customer Changes his/her Mind:
    • Must notify within 3 Days.
    • Please do not break the seal of your received product & conserve the delivery packaging & invoice.
    • Any exception will result in no return.
  • In case of a Misplaced Order:
    • Check the product and match it with the invoice.
    • Let us know as soon as possible
    • Please do not break the seal of your received product & conserve the delivery packaging & invoice.
    • Any exception will result in no return.
  • In case of Manufacturing Defect:
    • Must inform us immediately after learning the defect.
    • Any delay beyond 7 days will result in no return or replacement.

***Please Note: Quality of the product depends on the manufacturer. OnShopBD has nothing to do with it. You cannot return a product if you do not like the product quality.

Refund Policy

  • Refunds
    • Refunds are made only when the request is made within 3 calendar days of the purchase. And the purchased product must be in sealed/wrapped/intact condition (as delivered) to be eligible for a refund. Otherwise, there will be no option for any refund.
    • Once we receive your item, we will inspect it and notify you that we have received your returned item.
    • We will immediately notify you on the status of your refund after inspecting the item.
    • If your return is approved, we will initiate a refund to your Bank Cards, Mobile Finance Service or through In-store Credits.
    • You will receive the refund within 7-10 working days. The refund period may vary depending on your card issuer’s policies.
  • Shipping
    • You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non­refundable.
    • If you receive a refund, the cost of return shipping will be deducted from your refund.

How do I request for a return?

Option 1: Communicating with us by Facebook or OnshopBD website.

Option 2: By calling Penguin.com.bd’s customer service on +8801797159600

Contact Us

If you have any questions on how to return your item to us, contact us.