FREQUENTLY ASKED QUESTIONS
OnShopBD.com is an eCommerce website, designed to bring all your desired products right at your doorstep in the most convenient way possible. At OnShopBD, we aspire to deliver happiness to all our customers. Our services reach out to customers all over Bangladesh, becoming the most preferred online shopping platform.
OnShopBD.COM stands out for its sincerity, as we have succeeded in keeping our promise of providing only warranted and genuine products. No other online shop in Bangladesh, has been able to achieve absolute customer satisfaction in product originality, outstanding customer-care services, and providing exciting deals & offers. All our products are certified of their authenticity and backed up by warranty facilities.
We also offer the best deals with the lowest price possible, in order to make the products affordable in the market. As a result, we make little profit, but our motive is only to offer our customers a great shopping experience, in addition, we provide after-sales-services, that no other online shop provides.
OnShopBD.COM’s loyal customer base, trust and prefer to shop from OnShopBD whenever they need any product. OnShopBD offers a guarantee of original and genuine products.
OnShopBD’s Partner affiliations include the most reputed international brands and manufacturers, providing only authentic products, as we have ZERO tolerance for duplicates or fakes. Furthermore, our accompanying warranty facilities also help our customers get the best out of their original products.
You have 3 calendar days after the product has been received by you, to notify us that you want to return your product. If your item meets all the requirements, your return can be initiated by calling Customer Service at the +8801797159600. Returns are easy. Simply follow the 6 steps stated below:
- Check if your product meets all requirements.
- Contact OnShopBD’s customer-care service.
- Fill in the return form given with the invoice.
- Either drop the product in our office or appoint a rider when you call customer service.
- Your return will go through quality check.
- If validated, you will get replacement or refund (whichever was requested).
Our website is designed to make your shopping experience fun, fast, easy and reliable. Placing an online order at OnShopBD.COM is very fast and easy. Follow some simple steps, as shown in the How To Place an Order segment of our page for a step-by-step guide on making a purchase from OnShopBD.COM
We have various methods of payment options available for your best convenience. You can pay using bKash, Online Banking, 0% EMI (Equated Monthly Installment) facilities, Debit/Credit Cards and obviously Cash on delivery or Card on Delivery.
We have a 3 Day Easy Return policy for all our products which are sold online to ensure that our customers are completely satisfied with their purchase. If you are unhappy or unimpressed with your order, we allow returns within 3 Calendar Days, for your satisfaction. For more details, please visit our Returns and Replacements segment page.